Terms of service.

Effective Date: 21/8/2025

Welcome to Materio Analytics (“Company,” “we,” “our,” or “us”). By accessing our website or engaging with our services, you agree to comply with and be bound by these Terms of Service. Please review them carefully before proceeding.

1. Scope of Services

We provide data analytics, reporting, dashboard development, automation, and consulting services. Each project is governed by a separate written contract agreed upon between the Company and the client (“Client”). This contract will define the exact scope of work, deliverables, timelines, and fees.

The pricing information published on our website is illustrative only and serves as a reference framework. Final project pricing will depend on the Client’s specific requirements and will be confirmed in the signed contract.

2. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information required for service delivery.

  • Ensure that any data shared with us is lawful, authorized, and free of third-party restrictions.

  • Cooperate in a timely manner to facilitate the completion of the project.

3. Payments and Fees

  • Fees are set out in the individual project contract.

  • Unless otherwise agreed in writing, payments must be made in accordance with the schedule specified in the contract.

  • All payments are non-refundable, except where explicitly stated in the contract.

  • Late payments may result in suspension or delay of services.

4. Confidentiality

We treat all client data and business information as strictly confidential. Such information will not be disclosed to third parties, except where required by law or with the Client’s express written permission.

5. Intellectual Property

  • The Company retains ownership of its tools, processes, methodologies, and templates used to deliver services.

  • Upon full payment, the Client is granted a license to use the deliverables (dashboards, reports, or documentation) for internal business purposes.

  • Deliverables may not be resold, sublicensed, or redistributed without prior written consent.

6. Service Limitations

We will use reasonable care and professional standards in delivering services. However, the Client acknowledges that:

  • Results may depend on the quality and completeness of the data provided.

  • We are not responsible for business decisions made based on deliverables, nor for indirect or consequential losses (e.g., lost profits).

  • Any estimates or performance metrics provided are for guidance only.

7. Termination

  • Either party may terminate a project as outlined in the individual contract.

  • In the event of termination, the Client remains responsible for payment of all work completed and expenses incurred up to the termination date.

8. Changes to Terms

We may update these Terms of Service at any time. The revised version will be effective upon posting to our website and will not override the specific terms of individual project contracts.

9. Governing Law

These Terms and any contracts entered into with us are governed by the laws of Albania, without regard to conflict of law principles.

10. Contact

If you have any questions regarding these Terms, please contact us at:
hello@materioanalytics.com